information

Please note that customers outside of the UK are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any import duty or tax charges are out of our control and will be invoiced to you directly by the carrier. If you are concerned about these charges, we recommend that you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes. Please familiarise yourself with your residing countries import rates, and exemptions, prior to purchasing.

 

returns

We hope you are happy with your order, however in the event that you need to make a return this must be received within 28 days of delivery. All returns should unworn and be sent back with tags attached. Please return your order with a tracked mail service as lost items will not be refunded. 

Please email contact@non.eco to start the refund process.

 

refunds

Your refund will be credited back to the original payment card and we will notify you by email as soon as your return has been received and processed. Kindly allow up to 5 working days for funds to clear in your account, depending on your card issuer.

Please note that we are unable to refund original shipping charges or any duties and taxes.

 

legal

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