faq

shipping + order charges

Where do you ship to?

We ship to the UK, EU, US, Canada, Australia, New Zealand, Japan + Korea

How long will my order take?

We dispatch orders within 1-2 working days and our expected delivery times can be found here.

What international tax and duties are charged?

Our shipping charges are quoted at the checkout before purchase but please check your local import tax and duties before placing an order.

Where do you ship from?

We are located in London, United Kingdom. Our mailing address is Cresset Road, London, E9 6FS.

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returns + exchanges

What is your returns policy?

Our returns + refund policy is here.

How do I return an order?

Please use a tracked mail service to the address 28, 9 Cresset Road, London, E9 6FS, United Kingdom

What do I do if I didn't receive my order?

Please email contact@non.eco with your order number and we will investigate immediately with the courier services

What do I do if my order is defective?

Please email contact@non.eco with your order number and we will begin the returns or exchange process.

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size + fit

How do I make sure I order the right size?

We have size measurements on each product and recommend measuring similar items you already own for comparsion. If you require assistance, please email contact@non.eco and we can help advise.

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provenance + product information

Where are non goods produced?

non goods are proudly made in Turkey from selvedge denim milled by ISKO + produced by Dinateks

What is organic cotton?

Organic cotton reduces long-term damage to the natural environment, human and animal health. Organic cotton is developed without the use of pesticides, herbicides and insecticides. 

Organic cotton farming adapts to long-term local environmental conditions and relies on natural ecological cycles which saves significant quantities of water compared to conventional cotton.